ONLINE BOOKING

PLEASE NOTE: ALL REQUESTS TROUGH SVALBARD PHOTOGRAPHY WILL BE (LEGALY) ANSWERED BY SPITZBERGEN REISEN AS – MARCEL SCHÜTZ IS FOUNDER AND CO-OWNER OF THIS TRAVEL COMPANY REGISTERED IN LONGYEARBYEN, SVALBARD.

When you book online with Spitzbergen Reisen AS or any of its affiliated websites, you will be required to enter details regarding the lead passenger i.e. Name, address, telephone number and email address. In addition to that you will be required to enter all the names and dates of birth of all travelling passengers. This information will be utilized by me to help me handle your booking. Additionally your name and travel details will be passed on to the airline from which the tickets will be purchased. Please note that your information may be subsequently passed on to certain government organisations as required by law.

PAYMENT DETAILS

As part of the booking transaction, I will collect payment details from you (may) include your credit card details. Spitzbergen Reisen AS will only use this information to gain payment for services rendered and your credit card details will be removed from my servers. In certain occasions I will contact you via telephone to confirm these details. Svalbard Photography or Spitzbergen Reisen AS will never request for your payment details via e mail and I urge you not to send such information via e mail.

COLLECTION OF PERSONAL INFORMATION

All personal information given to use over the internet is protected by Secure Socket Layer (SSL) technology to ensure your privacy and safe transmission. Your information will be stored on secure file servers protected by industry standard firewalls. Data is backed up on secondary servers and tape backup. You can contact me on info@svalbard-photography.com at anytime to inquire about the details I hold on you.

ONLINE BOOKING

Personal information submitted to me via this website will be used for the purposes specified in this privacy policy.

I may use your personal information to:

  • improve your browsing experience by personalizing the website
  • provide you with the services purchased through my site
  • send statements and invoices to you, and collect payments from you
  • send you email notifications which you have specifically requested
  • send you my newsletter and other news relating to Svalbard Photography which may be of interest to you, where you have signed up for such information via e mail or other means (you can unsubscribe from marketing communications at any time)
  • deal with enquiries and complaints made by or about you relating to the website
  • keep the website secure and prevent fraud

Svalbard Photography or Spitzbergen Reisen AS will provide personal information to third party companies only if they have direct influence on the programme.

NEWSLETTERS

Svalbard Photography or Spitzbergen Reisen AS has a Newsletter service which requires your email address to sign up. Your e-mail address will only be used for marketing useful information about Svalbard Photography services and offers. I will not rent, sell or share your e mail address with any third party. You can unsubscribe from my emails anytime by emailing me at info@svalbard-photography.com.

SECURITY OF YOUR PERSONAL INFORMATION

I take reasonable technical and organizational precautions to prevent loss of, misuse of or the alteration of personal information provided by you.

All personal information given to use over the internet is protected by Secure Socket Layer (SSL) and in addition to password and firewall protection.

Due to the inherent nature of the internet however, I cannot guarantee the security of the data sent over the internet.

You are responsible for keeping your password and user details confidential. I will not ask you for your password.

COOKIES

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. They may also be used to track your return visits to our sites.

I may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

I will use the session cookies to:

  • keep track of you whilst you navigate the website
  • prevent fraud and increase website security

LOGGING

I use Google Analytics to track the number of visitors and their behaviors on my website.

  • System administration reasons, i.e. tracking faults with the sites.
  • For planning purposes – to monitor effectiveness of campaigns and to keep track of the most visited destinations.

LINKS TO OTHER WEBSITES

The Svalbard Photography website may contain links to other websites for ease of use. However, once you have clicked a link and left my website it should be noted that I do not have control over that website. Thus I am not responsible for the protection of any information you provide while visiting such a site. Please ensure that you read the privacy statement applicable to the website in question prior to providing personal information.

DATA PROTECTION OFFICER

The General Data Protection Regulation is a regulation in Norwegian law that seeks to protect the privacy of all citizens of the Norway and is centrally targeted towards protecting and giving control to individuals over their personal data.

Following this law, I give my customers the ability to request, retrieve or be enlightened of what their information is used for.

If you wish to make a subject access request to let me know that you have changed your mind about the access we have on your personal information, you can request a copy of the information I have gathered on you, request erasure of your information or request to restrict my access to your information in the future, to do this you can use the following e-mail address: info@svalbard-photography.com

ENQUIRIES/CONTACT US/FEEDBACK

If you have any complaint or doubts regarding the use of your information or about the policy, don’t hesitate to contact me.

Contact:

  • Email: info@svalbard-photography.com
  • Attention: Marcel Schütz
  • Address: Vei 238-21, N-9171 Longyearbyen på Svalbard
  • Telephone: + (00) 47 9011 37 54

I will respond to your enquiries and complaints in 30 days.

POLICY AMENDMENTS

I reserve the right to update the privacy policy from time to time and may make amendments to our existing policy, if I do, then the updated version will be uploaded on the website. I highly appreciate and would encourage you to follow through on your responsibility by checking in from time to time to be kept in the loop of being up-to-date with the newest terms and conditions of the policy. frequent check-ins to the privacy policy page minimises any resentments that may occur if you feel like your privacy has been violated or breached.

Last updated on 22th November 2020